RECRUIT SITE
STAFF MESSAGE
Tomorrow is another day
Dispatcher
Joined Peach in 2012
- Dispatcher
- Manager on Duty
Why did you choose this job?
I wanted to be able to say I was “a captain on land” with pride.
After coming to Japan to study at the age of eighteen and graduating from university and graduate school I joined a Japanese airline and worked at an overseas branch for several years. That was when I learned about the existence of operations control and felt that amid the duties at airlines, which are sometimes called “captain on land”, I felt that this was an important and worthwhile occupation. I continued to make efforts and went on to obtain a national license, however, it wasn’t easy to find an avenue where I could make use of my qualifications and flourish and was giving up on my ambition, wondering if I wouldn’t have a chance to work at an operation control center, which is a part of operations control. That was when I came across a call for operations control staff at Peach. I applied, and as a result, I got the opportunity to take the first step in aiming to realize my dream to become a captain on land.
It was a career move I’d made after being drawn to the position as an operations controller, and in addition to the workstyle at Peach to continue to make challenges, it had been a match for me the way that work is pushed forward efficiently and without waste at the company.
Please describe your work and tell us about its appeals and challenges.
Supporting the captain before, during, and after flights
Work in operations control can be broken down broadly into two areas: the first is to create a flight plan for flights before they take off. Based on things like the weather, times, and the status of congestion at airports, we create plans for things like altitude, fuel, and routes and work together with the flight crew to compile a final plan. There are times when we may not agree, in which case we determine our plans based on the standard of making the safer choices. Although it takes a lot of energy to have serious, thorough discussions with the flight crew, it’s a process that can never be omitted in order to remove uncertain elements. Secondly, we monitor flights after takeoff. We watch the weather in the areas around destinations and make suggestions on the best ways to respond in the event of a sudden change in conditions or an unexpected situation arises, for example an earthquake or a volcanic eruption. While the captain will make the final decision, it’s a responsible job of making the best suggestions out of the choices that may be considered and guiding the way to safety.
My heart is aboard our aircraft, even when I’m on land.
This is a job that may affect the safety of our passengers and the ability to make judgments is always required. As it’s a job that has no single correct answer, I make it a rule to make decisions while considering that the most correct answer above all is for our flights to be able to land safely. Because it’s a job where we’re always looking face to face with the safety of our passengers, the responsibility is immeasurable, but the sense of satisfaction and achievement is so great when our aircraft takes off and lands safely that I can’t even being to find the words to describe it. Even when I’m on ground duty, I feel the same way as if I were flying along with the flight crew and I set out to tackle each and every flight with a sense of responsibility and tension that is in no way inferior to them. I feel really happy when the captain stops to thank me and says I’d been a help. It’s also rewarding to be able to speak on equal terms with the captains, who are the key persons responsible for our flights. With many captains being older than my own parents, it was tough at first to give them my opinions, but I am now able to suggest plans confidently and have been building trusting relationships.
What are the things that are necessary for a Peach person?
The spirit of challenge
The spirit of challenge. Peach’s routes and its destinations are steadily increasing in number and conditions are changing at dizzying speed, so it’s necessary to adapt to any type of change and to have the desire to challenge new things. It isn’t easy, of course, but I can really gain a sense of the stimulation and that it’s an environment where I can grow. Anyway, what’s important is to think about what it is that you can do and to take action, even if it’s your first time at doing something.
Favorite motto
